Our Reviews

It was great

Friendly and they get the job done efficiently.

Great experience.

Ryan Olson once again exemplified the highest level of customer service, with professionalism and integrity. I am completely satisfied.

It was good. Answered my questions, made the repair on time.

I went online and set up an appointment, went to dealership and Service Advisor Brandon Goff got me in. They did the work and I was on my way. Thank You !

No called to let me know vehicle was done. Also when I did call to get info, I was going to vm on multiple tries. Finally got to a person and found vehicle was ready to go. Non existent customer service. I will not use this organization again and I would not recommend it to others.

Made appt. Work got done in a timely manner . Service rep was friendly and helpful.

Felt like they cared about my car and me

Tim was awesome. Comms through the whole process were wonderful. Great tire deal as well and the extended warranty we bought has really paid off with small nuisance things the past four years.

Ryan is always friendly and helpful. He keeps me up to date on the progress of the work being completed.

Had an appointment for transmission fluid flush. Was started on time and car returned to me washed in 35 minutes.

Great customer service by Brandon

Fast, on time

Friendly, competent people who do the job right. I trust them.

My first oil change service was so easy! Great customer service staff, friendly and helpful!

Friendly team and great service

Great personal service

Everyone was very helpful in finding the right car for me

I brought my car in at 7am to have the rocker arm oil control valve fixed. I had gotten a shuttle back to my apartment and was told I would be picked up after it was fixed. I received a message from their team late in the day highlighting suggested fixes including what I brought it in for. After I confirmed what I'd like serviced, I did not receive a confirmation from the team, nor did I receive any update before the end of the day. I did receive a message at 7am the next day saying "we will get it back to you today". I messaged at 2pm asking for a status update. I got "checking with the tech now" followed by "finishing now, will be ready around 4pm". I asked for a shuttle and got a "can pick up until 6pm". So, I asked at 3:20pm to get a shuttle and received no message back. I didn't even get a message when my car was finished. I called an Uber at 4:45pm to bring me to Jim's Lupient Buick GMC to pick up my car since I needed it to be somewhere by 6pm. My car took 2 full days to complete which is not acceptable. I could have overlooked that if I had gotten prompt updates and at the very least, a shuttle back as was agreed upon after I dropped my vehicle off.

I had a recall issue. The staff was excellent!

The service advisor Ryan Olson, always does a great job working with me to get my truck serviced with the correct maintenance within the estimated time to complete.

Tim is great to work with. He made sure my car was washed before I left.

They did the repairs correctly and in a timely manner

It was a great experience from start to finish. friendly and helpful staff and also experienced and quick as well

Always very helpful and pleasant to deal with

We could not be more happy. Between Chris, Mitch and Matt. Alll were very helpful and pleasant to work with. Really really appreciate them driving our new car to us. We definitely will be back again!!

Great check-in process! Fast, courteous and efficient. Also appreciate service progress updates via text messaging from the service manager. Thanks for making automobile service and pleasant experience.

I had a great experience with Lupient and Ryan my Service Advisor always takes great care of me.

Understaffed, but those there are great!

The service was wonderful. We got in right away. The app that shows us the progress of the service was helpful. It was a great experience.

Had many procedures done on my car on Oct. 8,2025 Supv. Michael Gangestad. Communication was great and the service was good, however I experienced a couple problems with thumping throughout the car and windows wouldn’t stay up. Repair was made on 31-Oct.25.

Ryan takes good care of me.

Ryan and his crew are the best! I have been going to this service center for years and have always left feeling extremely happy with my service. They take the time to explain everything and also are honest if there are things that can wait and aren’t a “must” do at the time. It’s a good feeling to know I’m leaving with a vehicle that is safe and done by professionals that care about their customers and the work they do on our vehicles.

Fast & efficient

Mike leads the team that takes care of our car every time we need some work done. He is the most personable, professional person!! Gets everything done for us and treats us like family. I saw an award on his desk that says he is rewarded for 4 years top service with Lupient. Shame on you- Lupient. He has been there over 40 years!! I'd get a different award for him.

Prompt and efficient survive

It was busy but he got my truck done n I was outta there n back to work

I like the way you quickly inform me about issues I should be aware of without a hard sell approach.

Ryan provided excellent service as usual.

Pleasant helpful staff. Great price for tires. Work completed on time.

I’m very happy with the work. I have done at Lupient. Great customer service thank you.

Very laid-back easy no pressure loved our salesman and he had everything ready to go and ran us through the process quickly and efficiently. Rusty Lindquist

Ryan was fantastic as usual.

After doing research and test driving a few vehicles, I was set on the Envision. I was actually doing business with Walser Buick in Roseville MN. I had set up an appointment for 2pm on that Monday as they were bringing in one from their other dealership. I arrived on time after confirming that appointment. My salesperson was with another customer and I was told by someone else that the vehicle had been sold over the weekend. My salesperson came over to me and said he was just finishing up and would be with me shortly. In the meantime, I looked online and saw Lupient had one that matched what I was looking for. I messaged them and they responded promptly. I waited for close to 40+ mins for my salesperson at Walser. After that I just got up and left. Went to Lupient and was treated as a valuable customer. My salesperson (Jeloni) was waiting for me when I arrived. We took it for a test drive and I knew it was my vehicle! Jeloni looked into every available incentive and got me an extra $1000 off. He was so knowledgeable and offered me great customer service. I actually got a better deal than at Walsers! Very happy with Lupient Buick.

Wonderful service excellent work.

Fantastic experience. From arrival, to real time updates, to pickup on time.

Service was excellent; Ryan Olson handled the transaction very quickly and with excellent customer service.

The experience was seamless and very easy

Ryan in Quick Lane is really good at what he does. Great service!

Arrived early…got me in and out quick.

Brandon and Lauren always do a fantastic job and provide updates along the way. Highly recommend Lupient Buick GMC service.

Cory was friendly, nice and helpful.

Professional

Very good job and Lauren was such a good help. She was amazing with letting me know everything I needed!

Felt we received excellent service, was kept informed and any issues and treated with a like of care.

Ryan is the best!!

Ryan did a super job

I went in for routine service, but mentioned to Ryan, my Service Advisor, a noise I was hearing on acceleration. It turned out to be an exhaust system problem for which Ryan said I should take the car to a shop that specializes in exhaust system repairs, as Lupient doesn’t have the equipment to make the necessary repair. He and another Service Advisor, Lauren, helped me locate a reputable exhaust system repair shop nearby, which ended up being able to replace the flex pipe that same afternoon!

I went in to get an oil change and to rotate the tires. I was told that I needed some new brakes because the old ones were almost worn out plus a few other things and I decided that it was time to put some money into the car plus since winter was soon here that I should have good brakes.

Michael was great

Service Advisor was excellent, very responsive, and I felt very comfortable at the dealership. Would have been 5 stars if the charges and bill would have been correct and dealer didn't surcharge 3% for credit card use.

I had a very good experience from Jimmy Luian. I never got treated that good for any other dealer that I can’t remember. It’s my second one I bought from them. I’m very very happy.

My son's Buick's battery wasn't working so Buick Roadside towed it to Lupient. I chose Lupient because it was the closest dealership to my house. I had not been to the dealership before but figured it was the best choice. I called no less than 5 times to alert them it was on the way and could only get a recording saying I would be called back. I then went through the sales department to get someone on the phone. The sales lady said she would try to get someone for me but was not friendly or promising. I was forwarded to a voice recording and was prompted again to use text vs speaking with someone. I wrote a message explaining why my son's car was being delivered there and received nothing back. Finally, the next day, I was told they couldn't start on my car because they didn't have any information on my account. I said this is why I tried multiple times to talk to someone. My car was then in the system so they could start on it and I was told I would be called when it was finished. Rather I followed the link that shared the progress so called when it said it was finished. I never received a text or call. I was told it was done and I could come in. When we went to retrieve it, we were given the keys and vague directions to where the car was located. The service from start to finish was mediocre at best. I think your automated system has the potential of being state of the art. However, when it says that it notices you've called multiple times and your number is being put on high priority for a call back, schedule a call back. Also, when you are told text is the fastest form of communication, have your advisors actually text the clients.

Dealership is always clean and comfortable. Staff is friendly and very helpful and attentive. The text messages keeps me informed. I really appreciate that. And they gave me a ride home when the service took longer than anticipated.

Everyone at Lupient seems to always be in a good mood. If the service tech you are working with doesn't know an answer to your question, they direct you to someone that can answer your question. Oil change & tire rotation in less than 1 hour!

Friendly, helpful staff explain things well and make a person feel welcome. Updates on status of vehicle is very welcomed in planning my day. It's a trustworthy dealership which is not so common anymore. Have been going here for years and always satisfied and.happy with their service.

Completely satisfied.

In came in for an oil change and 45000 mile service. All of the necessary services were performed in a timely manner.

Every staff member I have ever interacted with is courteous, polite and friendly! They also do a great job communicating status updates.

The services that I requested were performed as expected. One red flag - the tech noted that I needed a fuel injection service as I had a lot of carbon & buildup. However, I just had this service completed last month. When I called in, the rep said that the mechanic didn't read the history correctly. OK but does that mean that the tech was not telling the truth about actually checking and finding a lot of carbon & buildup rather it is just something they say if they don't see the fuel injection service in the history? Doesn't build confidence certainly.

Very easy to work with

Not happy $400 for software upgrade for cameras on 2021 truck with 53,000 miles and $500 for bad TPMS sensor. Pre-mature failure in my opinion.

The quick lube team is always great to work with and gets me in and out

They took care of the problem and answered all my questions.

Kept me up to date about my vehicle.

We were able to get in and out quickly with no issues.

Took care of everything in a timely manner

Timely repair and a update I didn’t know about

Brandon was the best

Best ever.

Rusty Lindquist has been great to work with. We are repeat customers of his. We appreciate the service we receive

The oil looks awesome on the dipstick!

Everything was done to my expectations. The service advisor was very professional and personable.

The wait for my car to get in was longer than expected. I had a 9 o’clock appointment and I really thought that meant they would get to my car at or close to nine and then instead it was closer to 930. However, they were very nice and kept me updated on what was happening BUT I am disgusted and appalled at a 3% service charge for using a credit Yes, I’m aware that there is a fee usually absorbed by the one providing the service and I wouldn’t even object to a smaller fee, but it’s outrageous considering what you charge for your services It’s one thing if a restaurant does it rather than raise their prices but it’s absolutely unacceptable for a dealership that charges how much an hour? It just makes you seem cheap and greedy

Extremely slow check in process for the appt. I had made for the service on my vehicle , poor communication regarding the time needed for the service that I’d scheduled. Confusion at the service desk regarding what had been done and what had not been done to my vehicles - resulting in the service bill having to be redone.

Good experience and friendly folks. I made a special request around warranty extension and was accommodated by the staff. Car was detailed upon purchase as well. Very pleased with the overall experience

They did a great job working through the entire sale process. Very low pressure sales atmosphere, and very knowledgeable salesmen.

Ryan did an excellent job.

You did great !! Everything was good . Love work g with Lauren

I brought my car in for routine service. Work was done promptly. Service advisor friendly and helpful.

No comment

Excellent in every regard, far superior experience compared to other GMC dealers in the Twin Cities!

Unwilling to provide fair pricing for trade in vehicle and upcharged their vehicle compared to other dealers.

Newer Yukon wouldn’t download software after several attempts using many different options. They finally got it to work.

Thorough attentive and very friendly service

Came in for an oil change and all went well.

It was good they got me in and out pretty quick! Brian the salesman was great. Thanks Ted

Exceptional as always, this place knows you by name and personality. Ryan and his crew has been on point starting from first initial communications to the last.

Jaquil and Sarah were rick stars to work with. Thank you to Mark Weis for the introduction to them!

I feel like I have to push harder than I want to for service to honor the extended warranty or extended service insurance policy, whatever it's called. I feel bad for the guys working the service desk because I assume they're trying but they seem busy and I don't get many updates on my vehicle ETA unless I reach out. They don't seem to have time to help beyond answer quick questions. The last time I had it in I dropped it off on a wednesday as I left for a work trip and assumed it would be done when I returned, but it ended up taking over a week to diagnose, first it was nothing, then it was a multi day job with infrequent status updates that I had to request each day hoping to have a vehicle back so I didn't have a rent one, but if I would have known it was going to take a week I would have. BMW has sent me home in new vehicles multiple times, and I know this isn't BMW but it really takes a toll on my family during the holidays to not have a big SUV and not know when it will be done. I was asked to retrieve every service record ever on the vehicle, then the claim was denied and then I had to push harder than I was comfortable to try to get it covered. I ended up having to pay and uber driver to take me to the other GMC dealer to hand print our copies and manually scan them in and send them, and then pay Uber to drive me home. I am so shocked that GMC can't call GMC and just send them, instead I had to leave work while trying to interview and hire 2 jobs during the busiest time of the year with no car. I don't know why it feels like I was begging to get service done under the warranty. Even when the passenger running board had closed on my 6yo daughters foot and I was really concerned, the guy working the desk was very matter of fact and they said it wasn't a warranty service yet and said it was my fault for not telling them to lubricate them when they change the oil as this is common, but if it's common wouldn't this be standard operating procedure? We had the same issue again where it closed on my wife's foot and it wasn't covered, they just lubricated it and manually forced it down and said it worked, it wasn't until the 3rd or 4th time that they finally agreed to try to get it replaced and covered. I don't know if they are incentivized not to submit these claims because they are underwritten by the dealership, but it sure feels like it and I don't like that feeling. It didn't feel like along the way of service was helping me with the warranty, numerous times I had to go back to sales to get the details for them, nobody was telling me that not replacing spark plugs as requested would lead to denied claims. Nobody let me know that I needed every single service record for them to submit a claim, otherwise I would just stuff them in the glove box. I don't like to complain, I don't like sending this, and I feel like service is a little better than 5 years ago when I had my old Yukon, but I really want to like this dealership better. I think you have a great selection of cars, but I am really hesitant to buy a new vehicle at Lupient given this and several other issues. It's also frustrating living 20-30 minutes away depending on traffic and the dealership insisting on service being done at their dealership, despite doing little to make this a pleasant experience. Maybe it's just a dealership better for locals or maybe I am doing it wrong? I live a similar distance from BMW for my wife's car and I have not had similar issues. Trying to be constructive, their biggest differentiator are options for demo vehicles, loaners, service pickup, and just in general it feels like their service folks are trying to help you. Even if it was a package you offered for premium vehicles, extended warranties, or the first couple years of owning a vehicle? Even buying here is hard when a family doesn't live right in SLP, since I need my wife to like the vehicle too she can't just swing by. Between her work two kids sports, a test drive takes like 2-3 hours out of a weekend saturday and she doesn't enjoy the process. If there was a clever way to get a demo as a loaner that would have helped a lot, I requested it but it seemed like this just annoying people and that wasn't my goal, I was just trying to get her a new vehicle if there were any holiday specials or in the new year. Worst case we keep the truck for a while longer and I get a new car? I'm just dissappointed, I wish it was better, I had a really hard week without a vehicle, late updates, non-specific updates or ETA.

Great Experience

Brandon was great. I believe the service completed was likely good. I am very disappointed with the lack of warranty coverage by GMC. I have had off road vehicles for 40 years and it appears this one cannot withstand much off roading and it's a HUMMER

Upon arrival the first words from an employee were “Do you have an appointment” The service adivisors, LaurenLambert, walked by me twice with I pad in hand with no acknowledgment. Her first words to me were “do you have an appointment” a far stretch from good morning. After having my oil changed I walked into the room to hear Lauren say to her co worker while looking at her computer screen “let me take care of THIS GUY” told me my total handed me card swipe gave me my paperwork and told me your car is outside. Where I wondered. So I asked she wave her hand and said I should be over there. All the while locking her eyes on the computer screen. As I walked out the door I sarcastically said have a good day. This didnt raise an eye.

Lauren at the customer service desk is amazing! Always friendly and helpful.

Great Service

It’s always nice walking in the door at this dealership. They always remember me & are friendly.

The service advisor argued with me right away that they need active codes to even look at the issue, however the issue only apparently happens when it’s cold and it was warm at the time. They replaced the MAF sensor however as soon as I got it home the check engine light is back on (it got cold again). So the issues are not resolved.

Brandon was outstanding in explaining the process.

helpful...Mike is great

Mike Gangstedd was terrific in helping solve the problem with my pickup. It is pleasant to know their is someone available you can trust to help you out when a problem arises. Thanks Mikek

Second time my car had to be seen in 10 days. It wasn’t evaluated until 4-5 hours after my scheduled time. It was kept over night I️ inquired about a loaner received a snarky comment. The day I️ picked up my car and they put the keys on the counter I️ asked if they knew where I️ could find my car. ‘In the lot’ such a kind, non directing, non supporting response. No apology for my second hassle in 10 days either.

Great experience thanks

Michael was very helpful. We came in to test drive a GMC Arcadia and ended up with a Buick.

Good Service

As usual, my service consultant, Ryan Olson, provided the utmost in professional customer service. My routine service was completed in a timely manner, and he brought to my attention additional services items to keep my Yukon in safe and reliable running condition. My two daughters have switched service of their GMC Yukons (purchased elsewhere) to Lupient GMC because of Ryan Olson's excellent product knowledge and exceptional trustworthy customer service.

Mike was able to get my vehicle in right away to get the problem solved.

Great customer service !!! We got in and out in a timely manner.

They were in touch throughout the whole process and were able to get the problem resolved.

Everyone was very helpful and completed the repairs very quickly.

always good, friendly people

Service was professional and fast. Ryan was especially helpful.

Tim Chvala was terrific to deal with, service was top notch, everything went Excellently... Would highly recommend Lupient to friends and will be back for all my maintenance needs... Great experience... Tim took care of items under warranty when I thought I needed to pay out of pocket.... this level of service is appreciated.. He and Mike are great to deal with....Great Team

Great service.

oil change

The Jim Lupient BUICK GMC Staff is firendly and very knowledgeable! Great Service! Thank You!

Ryan Olson provides great customer service.

Mike in the service dept was amazing.

Fast and reliable service!

Lauren was very helpful & communicative, suggested I take care of my warranty while there & coordinated a shuttle ride to my work so I didn’t have to wait. My driver, Tim, was great & brought me door to door. Experience was seamless.

Friendly helpful and professional

Mike did a great job.

Very professional

Mike Gangestad did a great job working with my extended warranty “Elite” service plan to have my struts and water pump gasket covered saving me a lot of money. Thank you.

I Brought my GMC truck in for routine service at the Express service and got it done the same day. I always appreciate their customer service people at this part of the dealership. They are friendly and efficient and it's a great service.

Ryan was very helpful as usual. Always a great experience.

The service work was done in a reasonable time while I waited. The dealership lounge and sales area were neat and clean.

I am completely satisfied with my sales advisor and my service advisor. Both did an excellent job with the purchase of my vehicle and the service department work.

Great experience. Staff did a great job and good communication

My experience was great. I stopped by to have my new license plates put on. My car decided to go dead upon driving in. They got me a new battery and put in on right then. Lauren and Ryan are always nice to work with.

They sold the part that they ordered for my recall. Wasted hour and a half. No follow up for their mistake.

Pleasant, quick and friendly..

Good

Ryan and the staff always make any maintenance experience feel great

Brandon was great to work with. He Handled my issue in a timely and professional manner.

My experience with the service department was great, no issues.

Great Job!!

Brandon is the man! I’ve had several experiences with him and he’s too notch. Most people fear bringing their vehicle to the dealership and I actually look forward to it! It could be the extended warranty I have causing me to not pay out of pocket but I like to think it’s the people there. Regardless, thank you to Brandon and the rest of the staff for doing a great job again.

Ryan is fantastic - always cheerful, efficient and takes good care of you!

Mike was great to work with. Kept me updated on the status of my vehicle

Working with Michael D was a blessing. He answered my many many questions, talked me through all the the components of the vehicle and made the entire process so much fun, no pressure. I’m so grateful. When we got to the paperwork phase, Nick was so helpful and explained everything. Thus was the best experience I have ever had purchasing a new vehicle. I will definitely be back

Brandon made everything run smoothly with my engine replacement

Brandon was great to work with on our service recall. Thank you hiring a trustworthy employee. Jerry Allen

Work was done on time

It was very good. Mike was very friendly and way to get along with. They let me know what was wrong with my vehicle and the steps they were taking to diagnose it. And most importantly is now fixed and good to go!

Lauren's client service was awesome, and the shuttle drivers were great too.

Staff friendly, helpful.

brandon was the best

Greeted with a smile! Positive attitude that welcomed me and answered my questions ! The dealership was clean and comfortable !

My brand new cars roof trim came off and I was so upset. Brandon took excellent care of me and made sure the repair was flawless. Extra shout out to Michael in sales who went above and beyond for me.

Brian was fantastic. Extremely knowledgeable

Ryan was great

Staff is responsive and work was completed rapidly considering the scope of required repairs.

Jivoni was wonderful to work with. He was polite, professional, and knowledgeable. We will likely be repeat customers

Cory was great

Wish the weather was warmer so they could have removed the snow and ice from the truck bed

Told Jefferson that I wanted to feel like I didn’t get worked over during the buying process like I have in the past. I intentionally drove to Lupient to see if they were different, and boy were they. Jefferson did a great job of listening to what I wanted and questioned some of my choices that in the end really didn’t matter

Ok sevice

It was absolutely excellent. My sales rep Michael was responsive, knowledgable and a pleasure to work with it. Everyone was very friendly and made the whole process easy and enjoyable.

I was in for oil change and spark plug replacement. All went fine in a timely manner.

Ryan did a great job as always, He is very knowledgeable and helpful !

Brandon does a great job for being trustworthy and providing an excellent level of service. Thank you hiring good people. Jerry Allen

Overall good

Granted, I’m comparing Lupient to Audi Mpls and Sears, so not quite the same. But still. 3 service people inside the glass office when we pull in. No one comes out to greet us. I get my 87 year old mother-in-law out of the car, and we slowly walk into the office. Turns out we should have stopped at the first “quick service” desk. We’re told to get back into the car and back up to that area. Seriously?? Then, all communication while we’re waiting is via text, which I didn’t know. Don’t have my ringer on, so we wait. And wait. You know we’re in the waiting room. You can’t come find us? The entire experience felt very much like “you’re on your own here.” Which is fine is you’re 30. But it’s a Buick dealer. Not exactly a young and spry customer base.

All went well and was smooth. The service took quite a bit longer than was expected, but everyone was pleasant and kept me informed.

Lauren was great! I was disappointed that my oil change took over 2 hours, and I had to ask to get my car washed. But I am a loyal customer, and will remain so.

Michael listen to our concerns and took very good care of us. The dealership was very inviting and clean.

Came in for oil change and check tire pressure Ended up getting battery service Service department excellent service

Thanks for emergency service.............

Difficult to reach. Poor communication. Lack of follow up. I have personally needed to do every bit of the heavy lifting to get movement in dialogue. Two stars because of being provided a loaner without asking for it, that was kind. Everything else has been brutal. I’m told I’ll get a call tomorrow AM to go over service moving forward. We will see where this experience lands.

I called to set up an oil change appointment but the unanswered call was transferred to an AI answering service. The AI answering service offered to set up an appointment for me...so I did. When I arrived at Lupient Buick GMC for the appointment I was told it was never recorded. The Lupient service rep (Mike Gangestad) took me over to the Quick Service section to try and get me in. They said it would be 3 days before they could fit me in. Mike Gangestad said that was not good and said that he would fit me in someway. Mike had my oil changed, tires rotated and tire inflation gauge repaired within two hours as I waited. I will go back to Mike for service whenever needed. He went above and beyond to provide outstanding service.

Great service, Ryan is one of the best service advisors you have. He treats me with respect even when he is busy. Thank him for me, Michael Spellman

Great service for the first time being there

Brian was amazing. Talked a little too much but amazing nonetheless. He is not your typical car salesman which is why I purchased my new vehicle site unseen. Highly recommend!

Everything went well no complaints!!!

Brian was awesome to work with! Very friendly and thorough, and he answered every question that I had. The test drive was great, and the whole process moved quickly. Called that afternoon on the truck, drove off the lot that evening. Couldn’t ask for more. Nick was also amazing to work with! He made the buying process extremely easy and took the time to explain everything in great detail. I knew exactly what I was getting. Overall it was a very pleasant buying process overall. I couldn’t be happier!

My service advisor Brandon, and EV tech John kept me well informed of the progress and got my truck in and out of service quickly. Couldn't ask for better.

It was great

As always Brandon Goff(Service Advisor), Mitch Ebert(Service Manager), John(Senior Electric Vehicle Service Technician) do a fantastic job to take care of the Customer’s Vehicle at Lupient GMC. This Dealership has a Great Sales / Service Model that takes a holistic approach to Servicing their Customers.

Appreciate the help and good work Ryan did not only with normal service but also getting a defect with the mirror fixed quickly

Great service

Everyone was great, a huge thank you to Tim Chicarrli and the salesman Jordon Olson. Love the Truck!!!!

Michael D made the experience of buying a new car with trade in very simple & stress-free. He was professional, kind, & very thorough in walking us through the process as well as learning about my new vehicle. Thank you for a great experience

Jefferson was very helpful and was Great to work with.

Great customer service, I always have a nice easy time. Great price as well.

Went great.

Quick service

Always great service!

It was easy to schedule all of the services I needed and the folks in the Service Department were very professional, but also friendly and engaging. We've come a long way as a society, but as a woman, sometimes dealing with cars can be intimidating. Not at Lupient! It was an efficient, easy experience and my vehicle is in great shape.

Brandon was a great help. Took care of all warranty work and process.

Very friendly and extremely efficient!

Mitch and brandon have been great to deal with always getting us loaner is very much appreciated

Came in for a new vehicle, was well taken care of.

The service manager, Ryan, is wonderful!

Ordered and Jordan stayed on top of communicating with me

Brandon and mitch are awesome dont lose those guys

Staff were helpful. The car is working like a charm!

Excellent

I was kept well informed of the status of my service request by either text messages or the associate that checked me in. I asked about any charges that might be covered by my extended warranty plan. The associate took time to check the plan with the company Reliance Protection. My cost increased beyond the initial request to service the tire monitoring system due to additional maintenance, but that was no surprise due to my truck having 111,000+ miles. I bought the truck used last August and I had no idea when the last service call was made. The waiting area was clean and comfortable, and I enjoyed a couple cups of coffee while I waited.

Tim is AMAZING! He kept me updated on status & cost and went above and beyond to get me the best possible cost for the service. No surprise charges at the end of service which is always a win. Thanks Tim!

Ryan is world class at his job. He's the reason I keep coming back for my truck service needs.

Excellent experience. My salesman Jeloni did an excellent job

Very happy with the attention to detail and service I had with Brandon. I will be returning for any future needs.

Always friendly and helpful. Lauren does a great job.

On schedule very curteous.

Once again, they took care of my car with care and efficiency. I was in and out in hardly any time. Thank you to everyone in the service department!

Recieved outstanding service from Lauren and Marc Weis.

Timely and reliable advice on maintaining my vehicle

My maintenance contract had previously expired as I live long distance from this dealership, so was not able to use it. They were very friendly and happy to let me use it for my latest service.

Ryan Rocks

Mike at the Service Counter is THE best!!! We have been trying to get the A/C fixed for the last 10 months at a Dealership near our house and they could not fix it. Mike and his team had it figured out within an hour. They fixed it (yeah). Then Mike performed a miracle and helped us get our extended warranty to pay the cost. Mike gets two thumbs up 👍👍.

Was great

Best service department ever, well done Brandon!

Everything went smoothly, my salesman Jordan was great, so was finance man.

I bought a new Buick encore gx

Everything was great from check-in to all the follow up communication. I always feel that everyone works as a team to make sure I am taken care of.

Brandon Goff is very friendly and great to deal with!

It was

Excellent service

Ryan is a rock star. He is professional and personable and a joy to work with.

I waited over 10 minutes for someone to check my car in for my appointment and when I booked the appointment I was told it takes about 20-30 minutes so a bit surprised to hear that I would be without my car for 2-3 hours. Once I was helped, Mike was knowledgeable and helpful

I’m always treated with respect and always told what to expect. Everyone is very professional and personable.

Ryan is excellent - you need to give him a raise

In on time, out on time and so far Oil Change and tire rotation done well. Friendly and knowledgeable staff. Enjoyed the coffee bar while waiting. Also, I always like to walk around and see what's new on the floor.

The staff at the welcome desk and service departments are great! However, there is growth needed with the detail team. I witnessed the hand print I left on the back window because I couldn't reach it. Several months later, the detail team missed it. This was disappointing.

First time at this dealer and they did a wonderful job

Easy check in and reasonably quick service

Ryan took excellent care of me and made sure all of my concerns were addressed.

Always have great service and a positive experience.

As usual, friendly, competent people to interact with. Work done in 1 hour as was told, comfortable lounge and nice cold water available on a very hot day. Ryan is great to work with and I love a freshly washed car. Thanks Lupient!

Fast friendly service!!!

Ryan fixed my truck in excellent condition

Good customer service

I didn’t have an appointment but Ryan got me in.

I had an informative and good sales person that made buying a new vehicle easy and with a minimum of stress. This is the second time I’ve bought a car at Lupient and both times were pleasant and easy.

The proceess to make the appointment was easy and the service advisors were personable and very helpful. I appreciated the complimentary inspection where pitted and corroded rotors were found and noted. I had just purchased this vehicle from Morrie's Minnetonka. I took my truck back to them and they actually replaced the rotors and brakes for me at no cost to me! If your folks had not offered a free inspection, I would have not known about the safety issues related to my brakes. Thank you to your team! Terry Young

I came in and spent $1400 on brakes and rotors and the tire pressure for the monitors were not fixed

Thanks Mike

Service guy Ryan is great. Oil change took about an hour and half. I even had an appointment. That seemed excessive.

I did answer a questionnaire before regarding this great service. I had a flat tire and was able to get the repair done almost immediately. It was so nice that I was able to be accommodated. Thanks, Ryan.

Truly appreciate the service provided by Rusty and Nick

SCHEDULED AN APPOINTMENT FOR 1ST TIME SERVICE DENALI , THING SEEM TO BE FINE , BROUGHT TO SERVISE REPRESNTATIVE'S ATTENTION AN ISSUE WITH DAYTIME RUNNING LIGHTS THAT IS INTERMITTENT , WILL HAVE TO BRING TRUCK BACK IN ANOTHER TIME , HAVE FOUND MANY FORUMS FOR GMC WITH OTHERS OWNERS HAVING SIMILAR ISSUES ...

Ryan does a great job

As always, Service representative Ryan Olson saw to the timely and thorough service of my vehicle in a most professional manner. He represents the best in customer service. My children now also service their out GMC vehicles at Lupient because of their trust in Ryan.

Everyone is so nice and knowledgeable.

Friendly, not pushy , salesperson. Product I was looking for. Informative financial information during the checkout process.

Daniella (our salesperson) was very friendly and upbeat!

Ryan Olson is terrific with at Lupient.

Clean fast accurate and GREAT CUSOMER SERVICE!!! THE BEST!!!

Ryan was very friendly and he explained the process. Everything went as expected!

Quick and easy

Done quickly.

Ryan and his team did an outstanding job of getting my truck serviced and solving an issue I had with a dash icon that wouldn’t go off. Everything went well and was done in a timely fashion.

I worked for Mitch on purchasing a 2026 GMC SLT. Mitch was very professional , knowledgeable and patient through the process. Highly recommend Mitch as a sales associate

Quick and fast and made time to help mevout and u really appreciate it!

Stated to rep when I arrived that I had credits for oil changes due to a package I had purchased. He acknowledged this. When my service was complete, he informed me that the credits had expired and he gave me a $10 discount. I was not asked if I still wanted the service performed. Had I known, I would not have had the oil change at your location as I have credits elsewhere to use. Very disappointed, I will not return for service.

I was on a tight schedule. They got the car in very fast and completed the work ahead of the estimate.

Had to re-schedule multiple times due to parts issues and they did not order a part when they told us they were. When we called to check on status of the order, then the order was put in and we had to wait two more weeks. For a simple repair from start to finish it was over a 2 month process. We have also experienced numerous issues over the past 2-3 years on no one calling back, you can't schedule on line, when you do schedule sometimes they don't adhere to. In general just seems to be a very poorly run operation compared to other dealerships.

Great job

First oil service went smooth and quick.

Salesman Cory, and all the staff, we’re very courteous, kind, and professional. I will definitely purchase a in the future and advise family and friends to the same.

Came in on a Monday, right before closing, and Jordan welcomed us with open arms. After a short test drive, we returned with smiles on our faces. We sat down in his office, punched the numbers, and saw a price we were more than happy with! We decided to pull the trigger, expecting to come back the following day to pick up the vehicle. While we were signing out the paperwork - Matt was the best, and stayed late, missing his daughter’s birthday dinner; talk about going over the top! - Jordan and the team were able to clean the vehicle, and have it available for same day! We drove it home that night! I was more than impressed by the team at Lupient Buick/GMC, and more than excited to visit again when in the market for another vehicle.

Always great service when I bring my truck in.

I thought i booked oil change and tire rotation Only received oil change

Professional

always great!!!! Great dealership. Very professional and courteous

Service department scheduled at my convenience. They advised the time necessary to complete the work and finished on time. They advised of the status of tires, brakes, etc. Very complete and professional thanks too Ryan.

Great communication

All good.

Very simple and straightforward

Mike is the best!

Ryan helped a lot. He kept me informed on status. Ryan is very helpful, he treats my vehicle like his own.

Great job.

Rusty was great and the sales team worked wonders. Great team they have here!

Excellent

Quick and efficient

Service was great. The guys communicated well and were much faster than I expected. I really liked the underside video inspections.

Everything I requested was completed, and it was done quickly.

The work was performed excellent. My issue comes from the mixed answers I get regarding when the oil needs to be changed. The service manager stated to me that 5k is always when you change no matter how you use your vehicle. The indicator on the vehicle says I have 35% life left. I drive 45 miles one way all highway which should be easier on the vehicle than 5 minute short trips. I have a hard time believing that the service manager has more insight than GM engineers that designed the oil life monitor. As stated, I drive a lot and if I can go to 7k that would save me money being only 2 oil changes verse 3 at the 5k range. Online research tells me that oil life meter is a valid way to judge oil changes. What should I believe?

Tim was wonderful. He got the correct diagnosis of the problems and determined that they could be covered under warranty. he proceeded to request additional information from me to ensure he had everything he needed to get approval. He did and was then able to schedule immediately the repairs. I was very pleased with the results. Thank you to Tim for his efforts.

everything was competently and professionally handled!

Helped get exactly what I wanted!

Friendly, helpful, responsive, listened to my needs and overall a great experience.

Na

Great job. Excellent service

I always appreciate the great service Ryan provides.

Ryan is great, he is always helpful in helping me get an appointment when I need one.

Great communication and worked as fast as they could to get my GMC 3500 fixed

Excellent experience