Our Reviews

Great customer service and very helpful!

Quick and well done as usual.

Well informed service manager on the service of my vehicle.

efficient

Ryan Olson always takes good care of me.

During a routine oil change, I was told my engine leaked. I scheduled a diagnostic test for the following week when I could get in. I have a warranty from when I purchased the car, so I was hopeful that the warranty would cover the diagnostic test and the repair. It took a few days, but Brandon could get it covered under warranty and get me by car back when I needed it. I purchased my vehicle in 2019 and have completed all my service and work at this shop. I am pleased with the people who work there and the services they provide.

Great service always

My service rep, Tim, was great! He's friendly and has a sense of humor!

Brandon was great.

Ryan Olson always gives me VIP treatment with my cars. Give that man a raise!

Prompt, efficient service and excellent communication with Ryan at the express desk, as always.

No drama what so ever.

Service was timely

Rusty was awesome! Very friendly and helpful.

Ryan went above and beyond I will be back because of you

Everyone was very friendly and helpful. Very fast service and everything was done professionally

Came in for oil change. Ryan pointed out that transmission software update available so knocked that out too!

Ryan is one of the best service advisors, and very honest

Ryan Olson is a first class service advisor. He is top-notch.

Service was fast and friendly.

Ryan is great!

Great communication! Friendly customer service!

It was great

Great

Denied and voided my drivetrain warranty even though the state has a right to repair act and I could prove that I had required maintenance done at another shop.

On March 17th, I took my 2019 GMC Denali in for 30,000 mile servicing. Ryan Olson was working extremely hard and provided excellent service despite the fact that two employees who write up the servicing orders had called in sick. Rolland Glessing

Nice the best

Ryan did a very good job at communicating the additional work required on my vehicle.

It was easy to make an appointment and was greeted with a warm welcome at the dealership. My car issue was fixed in a timely fashion too.

Ryan does a great job working with the customer.

Advisor Ryan Olson always takes great care of our cars.

Ryan was very good in keeping me updated and in what the dealer offers in paying for upcoming oil changes i might want.

Service was fast and everyone was friendly!

We LOVE working with the Lupient dealership! We've bought many vehicles from them over the years and they never disappoint! We reached out to our salesman, Rusty, a couple months ago as we started contemplating our next purchase. He was very patient and when we were ready to pull the trigger he was very professional, efficient and made the transaction seamless. We called him from our winter home in Scottsdale to select the new 2025 Yukon XL Denali we wanted and told him we were only going to be back in Minnesota for one day before heading out of town on a trip. He had the car inside (out of the cold) for us to inspect before we signed the papers. He also arranged to have the vehicle shipped to our home in Arizona on the day we requested. It's always a pleasure to buy a car from the Lupients! We LOVE Barbara Lupient and the whole Lupient family!

I always work with Ryan Olson. He always takes good care of me.

Communication was sub par at best. I’d have to follow up to get any updates. Time was longer than expected. When I’d inquire about timing of completion, response was “maybe tomorrow” and then I had to follow up 2 days later. Have an extended warranty that I purchased for $3,300 that was a lupient wrap around warranty that I didn’t fully understand. No loaner vehicles were available (for the 3 weeks my Yukon was in the shop). Service advisor recommended to rent a car from enterprise or hertz. Issue was the engine lifters for the second time!! First time was at 34,000 miles. Now I have 66,000 miles and outside standard factory warranty. Had to prove all oil changes for extended warranty to cover most (not all) of the cost. GM (from tons of blogs) has a known lifter issue yet no one will admit to it.

The people over at GMC Lupient were beyond professional and helpful in assisting me purchase my 2024 Canyon AT4. From Jefferson in sales to Matt in financing to the sales manager Michael the high level of attention and comfort through the whole buying process was exceptional. I plan to purchase many vehicles from them in the future now. 5 stars

Ryan was very nice to work with.

Great experience buying my new truck. Jeloni and the rest of the team at Lupient were a pleasure to work with!

Ryan in their QuickLube area is always great and has me in and out quickly

Friendly. Knowledgeable

Jordan and Matt were fantastic to work with. Was able to get exactly what I wanted out of the deal.

A c;completely pleasant experience.

Lauren was awesome

As always, Ryan Olson saw to my requested service needs in a most professional and timely manner.

It was great, awesome and very convenient. Shop did a fantastic job. Thanks!!!

I always have a great service experience with Tim and Brandon. They go above and beyond for me, every time I’m there!

it was a positive and easy experience.

It was easy and simple to schedule an appointment, and I even got a same-day appointment. My tires came in quickly, and it was a speedy appointment getting them put on.

Travis was great! He was very friendly and knowledgeable. He did a great job of showing us all of the bells and whistles in our new Buick and answering all of our questions. Nick was also very helpful and great to work with. We love our new Buick!

Lauren is always friendly, she even stayed a little late to help me. Lauren has a great personality and I am always happy when she is the one to help me. Keep her on the staff

Everything was fine.

Ryan was great as a rep. Astute, knowledgeable and just a great guy

Jim Lupients team always does a great job.

Great customer service. They diagnosed the issue in my truck quickly, and did everything they could to get me back out on the road!

Jeloni and the finance guy (sorry forgot his name) wee exceptional to work with. They were prepared and very friendly.

Always the best service and customer service when I come here.

I love working with Mike at the counter. He explains the problens very well and advises you of the best options.

Everyone was great. Verynpleased

Made the transaction very easy and enjoyable!

They do a good job.

On time and people were very pleasant.

Jim was extremely kind and efficient. He kept me up to date w all steps of my SUV service. Jim spoke to me in terms I could understand with upcoming device for my SUV. I will return b cause of Jim’s 5 star customer service- Christine

I brought my car in leaking oil but upon inspection a few different things needed fixing. Working with Tim and gave him my extended warranty information. First thing, they gave me a ride home with the shuttle service..nice! Tim let me know how much the warranty would pay and how much I would be responsible for so no surprises..nice! After a couple days Tim let me know the car was ready and had the shuttle pick me up...nice! I had nothing but a good experience with this dealership and Tim was great to work with and to the guy that fixed all the stuff wrong with my car..a big thank you! It runs like a charm.

It was very good of Ryan to call us as I was setting up the appointment with the text assistant. He made an appointment at the time we requested and got us right in when we got there. Very great same day service.

The Lupient service team exceeded my expectations with its service. This visit was to install and program a new SD Card for the navigation system. Because this was a quick issue I was able to come in at my convenience for both the diagnosis of the issue and the subsequent replacement of the defective card. This was done at no cost due to the extended warranty that I had purchased when buying the vehicle.

Just really surprised at the credit card fee. It isn’t like your tech rates aren’t keeping up with inflation. Extra surprising that you charged me a credit card fee on a GM card.

Ryan Olson always delivers fabulous and knowledgeable service.

Mike G always makes us feel so confident in what needs to be done to our car. The people who return the car to us are always nice and ask if we need help with anything else. Just a wonderful way to be treated from everyone at Lupient.

I came in to the shop and was greeted quickly. I was in the wrong area so ine of the service managers walked me to the correct area. They gave me a estimate of about an hour for the work to be done. It was exactly one hour. When i asked about where to pay the service manager stated I purchased a service package so there was no charge.

Jordan and Matt were amazing

I brought my car in for routine service. Work was done quickly. Advisor was friendly and helpful.

I had a Five Star visit with Ryan and Lauren in the Service Department. They always take great care of me and my vehicle. I always recommend the service they provide to everyone I know. It was an Excellent experience.

Great service as always!!

Ryan coordinated everything for me. I needed to pick off one large service item at a time for my car to be able to afford it, and I had a couple other needs and he was able to get it all squared away and help me choose what was most important.

excellent job

The Service Advisors are great at the dealership.

Very positive experience. Great customer service and very friendly staff.

Great job

Friendly like family

Ryan Olson is very helpful and a pleasure to work with. Ryan kept me updated on the status of my vehicle.

I had to come in for a recall on my truck. It took a short period of time to diagnose the problem. Parts needed to be ordered since they are on back order they will call me when they come in.

Great

Very timeky, professional. The employees are great. I worked with Lauren in the express area, she is a gem, easy and pleasant to work with .

I had a scheduled appointment, but it took over 2.5 hours to have splash guards installed.

The overall dealership wasn’t great - parking lot confusing, not a comfortable waiting area for service appointments, bathrooms not clean. However, Ryan Olson was great to work with.

Tim communicated well and took care of all my issues.

Friendly and experienced servicing my mc vehicle.

I came in for an oil change and that is what happened. I really can’t say that it was an experience.

The service was quick, and Ryan is always great to work with.

Both agents are great.

Love the dealership. Love the Service Manager even more. He is a quality person!!!!!

Ryan is a fantastic service liaison! He keeps us informed, is forthright and honest!

quick, efficient, professional

The service received was as we have expected which is always exceptional. I was warmly greeted when arriving and the service was completed timely. The cost was reasonable and was as explained initially and included one additional service which was appropriate for the mileage of the vehicle.

I was not too happy. The price for an oil change $101.00?? That seems a little steep.

Ryan in express service does a great job

Prompt service, in and out in an hour. Great experience.

Friendly and knowledgeable team! Excellent service!

Ryan was super helpful and a person I can go to with questions. He listens and gets what needed done and me home quickly.

Good Service

I was greeted cordially and kept informed as my car was serviced. The technicians were thorough in diagnosing the problem and making the necessary repairs. Everyone I encountered greeted me in a friendly manner.

Lupient service is always exceptional

Great job all around

Ryan Olson is great! He keeps me posted on required maintenance and always gets me on my way as fast as possible.

Excellent

Great service!

About a four

Jeloni. was absolutely amazing. As well as Matt the finance guy. I was not pressured in to anything and both were very professional and friendly. Best car buying experience I ever had.

Always a great experience! Lauren is fantastic, remembers your name, very fast and efficient. Took care of screw coming loose in mud guard. Car is washed and looked great!

Lauren got me in the same day as a walk-in for my tire repair. Very courteous and professional! Everyone did a great job.

Jefferson was great, easy to talk to and very informative. He made my buying experience so easy.

5 days seemed long.

Great job!!!

Ryan was terrific, communicated , l felt was looking out for me and give the best advice for now and future concerns. I trust him.

I had an appointment for an oil change. I came in and was told it should be about an hour. It took two hours. Valvoline could do it for me in less than 15 minutes! Ykes

Best experience I have ever had fixing my truck Mike was very communicative and a pleasure to deal with!!!

Very quick and easy process! They dealer traded for the truck of my choice and I had it the next day

Brandon was great! He let me know right away what the issue was and got my vehicle fixed. Thank you!

The oil change and tire rotation were done very quickly, and Ryan is great to work with.

Good

Everything went as expected and the work was finished before the promised time

Micheal in the sales department was great. Seemed stretched with other customers while finalizing the deal. Total time to complete purchase took 2 hours longer then other dealers from previous purchases.

Working with Brian was good, appreciate his flexibility. The length of time to get into finance was frustrating.

Great experience with the trade in.

Ryan was personable, professional, and honest.

I was in for a recall and all of the work was preformed quickly and they had me on my way in less than an hour.

I was impressed with the communication during my visit and the overall friendliness of the staff.

I had a very good experience buying a new truck from Jefferson Tabler at Lupient GMC in Golden Valley, MN. Everything went smooth, wasn’t expecting to walk out the door with the keys but we did! All the people we worked with in the purchase were very accommodating.

Came in even though Ryan was fully booked by himself he got me in and out in no time.

Good service in a timely manner.

Lauren was great to deal with, and the tracker was awesome to see the progress of where the appointment was.

My experience was awesome. It started with my sales associate Michael, who couldn't have been more professional, patient and knowledgeable. He made car shopping more pleasant that I would have imagined. The finance associate, Matt was also a pleasure to work with.

Ryan Olson was great to work with

great as usual

The service guy Brandon was very helpful

Ryan Olson is a terrific employee. He is friendly, knowledgeable, and professional. Thank you Lupient Jerry Allen

Oil change done well. In and out very quickly

No called to let me know vehicle was done. Also when I did call to get info, I was going to vm on multiple tries. Finally got to a person and found vehicle was ready to go. Non existent customer service. I will not use this organization again and I would not recommend it to others.

Fast, excellent service as always!

The service team's computers are SUPER slow. It took 15 minutes for them to login. Further it took 90-minutes for an oil change and drive train lube, and other 10-minutes to pay the bill. Finally the tech didn't remove the old sticker on the windshield, he/she just added anther one next to it...and didn't wash the truck. I'll be looking for a new GMC dealer to service my truck and Terrain.

Rusty was fantastic. Got me the vehicle I wanted and I was in and out of the dealership in less than an hour. Finance team worked in advance to have everything staged before my arrival. Great team.

Jefferson was great! He was very accommodating to my needs! Fun to work with and made the process smooth!

Friendly, efficient, and just an amazing experience with an extraordinary team of professionals! Thank you.

Lauren was friendly and updated me on progress as I waited. Great service and honest pricing. Thanks

Ryan Olson is a true professional. Was able to solve my issue quickly. Best in the business.

Fast, excellent service.

Ryan was awesome

Employees are always friendly and helpful

Service was fast and easy.

Great experience.

Ryan Olson once again exemplified the highest level of customer service, with professionalism and integrity. I am completely satisfied.

Wonderful service excellent work.

Ryan is always friendly and helpful. He keeps me up to date on the progress of the work being completed.

Friendly and they get the job done efficiently.

Everyone at Lupient seems to always be in a good mood. If the service tech you are working with doesn't know an answer to your question, they direct you to someone that can answer your question. Oil change & tire rotation in less than 1 hour!

Friendly, helpful staff explain things well and make a person feel welcome. Updates on status of vehicle is very welcomed in planning my day. It's a trustworthy dealership which is not so common anymore. Have been going here for years and always satisfied and.happy with their service.

Fantastic experience. From arrival, to real time updates, to pickup on time.

Service was excellent; Ryan Olson handled the transaction very quickly and with excellent customer service.

Fast & efficient

Completely satisfied.

Everyone was very helpful in finding the right car for me

Arrived early…got me in and out quick.

It was busy but he got my truck done n I was outta there n back to work

Brandon and Lauren always do a fantastic job and provide updates along the way. Highly recommend Lupient Buick GMC service.

In came in for an oil change and 45000 mile service. All of the necessary services were performed in a timely manner.

They did the repairs correctly and in a timely manner

It was good. Answered my questions, made the repair on time.

Great personal service

I went online and set up an appointment, went to dealership and Service Advisor Brandon Goff got me in. They did the work and I was on my way. Thank You !

The experience was seamless and very easy

Ryan in Quick Lane is really good at what he does. Great service!

Had an appointment for transmission fluid flush. Was started on time and car returned to me washed in 35 minutes.

Great customer service by Brandon

Mike leads the team that takes care of our car every time we need some work done. He is the most personable, professional person!! Gets everything done for us and treats us like family. I saw an award on his desk that says he is rewarded for 4 years top service with Lupient. Shame on you- Lupient. He has been there over 40 years!! I'd get a different award for him.

Prompt and efficient survive

Tim is great to work with. He made sure my car was washed before I left.

Cory was friendly, nice and helpful.

Made appt. Work got done in a timely manner . Service rep was friendly and helpful.

I like the way you quickly inform me about issues I should be aware of without a hard sell approach.

Felt like they cared about my car and me

It was a great experience from start to finish. friendly and helpful staff and also experienced and quick as well

Always very helpful and pleasant to deal with

We could not be more happy. Between Chris, Mitch and Matt. Alll were very helpful and pleasant to work with. Really really appreciate them driving our new car to us. We definitely will be back again!!

I brought my car in at 7am to have the rocker arm oil control valve fixed. I had gotten a shuttle back to my apartment and was told I would be picked up after it was fixed. I received a message from their team late in the day highlighting suggested fixes including what I brought it in for. After I confirmed what I'd like serviced, I did not receive a confirmation from the team, nor did I receive any update before the end of the day. I did receive a message at 7am the next day saying "we will get it back to you today". I messaged at 2pm asking for a status update. I got "checking with the tech now" followed by "finishing now, will be ready around 4pm". I asked for a shuttle and got a "can pick up until 6pm". So, I asked at 3:20pm to get a shuttle and received no message back. I didn't even get a message when my car was finished. I called an Uber at 4:45pm to bring me to Jim's Lupient Buick GMC to pick up my car since I needed it to be somewhere by 6pm. My car took 2 full days to complete which is not acceptable. I could have overlooked that if I had gotten prompt updates and at the very least, a shuttle back as was agreed upon after I dropped my vehicle off.

Great check-in process! Fast, courteous and efficient. Also appreciate service progress updates via text messaging from the service manager. Thanks for making automobile service and pleasant experience.

Professional

Fast, on time

Friendly, competent people who do the job right. I trust them.

Very good job and Lauren was such a good help. She was amazing with letting me know everything I needed!

Pleasant helpful staff. Great price for tires. Work completed on time.

Felt we received excellent service, was kept informed and any issues and treated with a like of care.

Ryan is the best!!

I had a recall issue. The staff was excellent!

My first oil change service was so easy! Great customer service staff, friendly and helpful!

The services that I requested were performed as expected. One red flag - the tech noted that I needed a fuel injection service as I had a lot of carbon & buildup. However, I just had this service completed last month. When I called in, the rep said that the mechanic didn't read the history correctly. OK but does that mean that the tech was not telling the truth about actually checking and finding a lot of carbon & buildup rather it is just something they say if they don't see the fuel injection service in the history? Doesn't build confidence certainly.

Very easy to work with

Friendly team and great service

I’m very happy with the work. I have done at Lupient. Great customer service thank you.

Very laid-back easy no pressure loved our salesman and he had everything ready to go and ran us through the process quickly and efficiently. Rusty Lindquist

I went in to get an oil change and to rotate the tires. I was told that I needed some new brakes because the old ones were almost worn out plus a few other things and I decided that it was time to put some money into the car plus since winter was soon here that I should have good brakes.

Had many procedures done on my car on Oct. 8,2025 Supv. Michael Gangestad. Communication was great and the service was good, however I experienced a couple problems with thumping throughout the car and windows wouldn’t stay up. Repair was made on 31-Oct.25.

Ryan was fantastic as usual.

Tim was awesome. Comms through the whole process were wonderful. Great tire deal as well and the extended warranty we bought has really paid off with small nuisance things the past four years.

We were able to get in and out quickly with no issues.

Ryan provided excellent service as usual.

Every staff member I have ever interacted with is courteous, polite and friendly! They also do a great job communicating status updates.

I had a great experience with Lupient and Ryan my Service Advisor always takes great care of me.

Exceptional as always, this place knows you by name and personality. Ryan and his crew has been on point starting from first initial communications to the last.

The service advisor Ryan Olson, always does a great job working with me to get my truck serviced with the correct maintenance within the estimated time to complete.

Understaffed, but those there are great!

The service was wonderful. We got in right away. The app that shows us the progress of the service was helpful. It was a great experience.

Took care of everything in a timely manner

Ryan takes good care of me.

Ryan and his crew are the best! I have been going to this service center for years and have always left feeling extremely happy with my service. They take the time to explain everything and also are honest if there are things that can wait and aren’t a “must” do at the time. It’s a good feeling to know I’m leaving with a vehicle that is safe and done by professionals that care about their customers and the work they do on our vehicles.

Extremely slow check in process for the appt. I had made for the service on my vehicle , poor communication regarding the time needed for the service that I’d scheduled. Confusion at the service desk regarding what had been done and what had not been done to my vehicles - resulting in the service bill having to be redone.

After doing research and test driving a few vehicles, I was set on the Envision. I was actually doing business with Walser Buick in Roseville MN. I had set up an appointment for 2pm on that Monday as they were bringing in one from their other dealership. I arrived on time after confirming that appointment. My salesperson was with another customer and I was told by someone else that the vehicle had been sold over the weekend. My salesperson came over to me and said he was just finishing up and would be with me shortly. In the meantime, I looked online and saw Lupient had one that matched what I was looking for. I messaged them and they responded promptly. I waited for close to 40+ mins for my salesperson at Walser. After that I just got up and left. Went to Lupient and was treated as a valuable customer. My salesperson (Jeloni) was waiting for me when I arrived. We took it for a test drive and I knew it was my vehicle! Jeloni looked into every available incentive and got me an extra $1000 off. He was so knowledgeable and offered me great customer service. I actually got a better deal than at Walsers! Very happy with Lupient Buick.

Not happy $400 for software upgrade for cameras on 2021 truck with 53,000 miles and $500 for bad TPMS sensor. Pre-mature failure in my opinion.

I went in for routine service, but mentioned to Ryan, my Service Advisor, a noise I was hearing on acceleration. It turned out to be an exhaust system problem for which Ryan said I should take the car to a shop that specializes in exhaust system repairs, as Lupient doesn’t have the equipment to make the necessary repair. He and another Service Advisor, Lauren, helped me locate a reputable exhaust system repair shop nearby, which ended up being able to replace the flex pipe that same afternoon!

always good, friendly people

Good experience and friendly folks. I made a special request around warranty extension and was accommodated by the staff. Car was detailed upon purchase as well. Very pleased with the overall experience

They did a great job working through the entire sale process. Very low pressure sales atmosphere, and very knowledgeable salesmen.

Ryan did an excellent job.

The quick lube team is always great to work with and gets me in and out

Ryan did a super job

Ryan is fantastic - always cheerful, efficient and takes good care of you!

Jaquil and Sarah were rick stars to work with. Thank you to Mark Weis for the introduction to them!

Michael was great

Service Advisor was excellent, very responsive, and I felt very comfortable at the dealership. Would have been 5 stars if the charges and bill would have been correct and dealer didn't surcharge 3% for credit card use.

Brandon was outstanding in explaining the process.

Timely repair and a update I didn’t know about

Service was professional and fast. Ryan was especially helpful.

I had a very good experience from Jimmy Luian. I never got treated that good for any other dealer that I can’t remember. It’s my second one I bought from them. I’m very very happy.

Tim Chvala was terrific to deal with, service was top notch, everything went Excellently... Would highly recommend Lupient to friends and will be back for all my maintenance needs... Great experience... Tim took care of items under warranty when I thought I needed to pay out of pocket.... this level of service is appreciated.. He and Mike are great to deal with....Great Team

Great service.

They took care of the problem and answered all my questions.

Ryan was great

Staff is responsive and work was completed rapidly considering the scope of required repairs.

Mike was great to work with. Kept me updated on the status of my vehicle

You did great !! Everything was good . Love work g with Lauren

My son's Buick's battery wasn't working so Buick Roadside towed it to Lupient. I chose Lupient because it was the closest dealership to my house. I had not been to the dealership before but figured it was the best choice. I called no less than 5 times to alert them it was on the way and could only get a recording saying I would be called back. I then went through the sales department to get someone on the phone. The sales lady said she would try to get someone for me but was not friendly or promising. I was forwarded to a voice recording and was prompted again to use text vs speaking with someone. I wrote a message explaining why my son's car was being delivered there and received nothing back. Finally, the next day, I was told they couldn't start on my car because they didn't have any information on my account. I said this is why I tried multiple times to talk to someone. My car was then in the system so they could start on it and I was told I would be called when it was finished. Rather I followed the link that shared the progress so called when it said it was finished. I never received a text or call. I was told it was done and I could come in. When we went to retrieve it, we were given the keys and vague directions to where the car was located. The service from start to finish was mediocre at best. I think your automated system has the potential of being state of the art. However, when it says that it notices you've called multiple times and your number is being put on high priority for a call back, schedule a call back. Also, when you are told text is the fastest form of communication, have your advisors actually text the clients.

Dealership is always clean and comfortable. Staff is friendly and very helpful and attentive. The text messages keeps me informed. I really appreciate that. And they gave me a ride home when the service took longer than anticipated.

helpful...Mike is great

Working with Michael D was a blessing. He answered my many many questions, talked me through all the the components of the vehicle and made the entire process so much fun, no pressure. I’m so grateful. When we got to the paperwork phase, Nick was so helpful and explained everything. Thus was the best experience I have ever had purchasing a new vehicle. I will definitely be back

I brought my car in for routine service. Work was done promptly. Service advisor friendly and helpful.

Brandon made everything run smoothly with my engine replacement

I feel like I have to push harder than I want to for service to honor the extended warranty or extended service insurance policy, whatever it's called. I feel bad for the guys working the service desk because I assume they're trying but they seem busy and I don't get many updates on my vehicle ETA unless I reach out. They don't seem to have time to help beyond answer quick questions. The last time I had it in I dropped it off on a wednesday as I left for a work trip and assumed it would be done when I returned, but it ended up taking over a week to diagnose, first it was nothing, then it was a multi day job with infrequent status updates that I had to request each day hoping to have a vehicle back so I didn't have a rent one, but if I would have known it was going to take a week I would have. BMW has sent me home in new vehicles multiple times, and I know this isn't BMW but it really takes a toll on my family during the holidays to not have a big SUV and not know when it will be done. I was asked to retrieve every service record ever on the vehicle, then the claim was denied and then I had to push harder than I was comfortable to try to get it covered. I ended up having to pay and uber driver to take me to the other GMC dealer to hand print our copies and manually scan them in and send them, and then pay Uber to drive me home. I am so shocked that GMC can't call GMC and just send them, instead I had to leave work while trying to interview and hire 2 jobs during the busiest time of the year with no car. I don't know why it feels like I was begging to get service done under the warranty. Even when the passenger running board had closed on my 6yo daughters foot and I was really concerned, the guy working the desk was very matter of fact and they said it wasn't a warranty service yet and said it was my fault for not telling them to lubricate them when they change the oil as this is common, but if it's common wouldn't this be standard operating procedure? We had the same issue again where it closed on my wife's foot and it wasn't covered, they just lubricated it and manually forced it down and said it worked, it wasn't until the 3rd or 4th time that they finally agreed to try to get it replaced and covered. I don't know if they are incentivized not to submit these claims because they are underwritten by the dealership, but it sure feels like it and I don't like that feeling. It didn't feel like along the way of service was helping me with the warranty, numerous times I had to go back to sales to get the details for them, nobody was telling me that not replacing spark plugs as requested would lead to denied claims. Nobody let me know that I needed every single service record for them to submit a claim, otherwise I would just stuff them in the glove box. I don't like to complain, I don't like sending this, and I feel like service is a little better than 5 years ago when I had my old Yukon, but I really want to like this dealership better. I think you have a great selection of cars, but I am really hesitant to buy a new vehicle at Lupient given this and several other issues. It's also frustrating living 20-30 minutes away depending on traffic and the dealership insisting on service being done at their dealership, despite doing little to make this a pleasant experience. Maybe it's just a dealership better for locals or maybe I am doing it wrong? I live a similar distance from BMW for my wife's car and I have not had similar issues. Trying to be constructive, their biggest differentiator are options for demo vehicles, loaners, service pickup, and just in general it feels like their service folks are trying to help you. Even if it was a package you offered for premium vehicles, extended warranties, or the first couple years of owning a vehicle? Even buying here is hard when a family doesn't live right in SLP, since I need my wife to like the vehicle too she can't just swing by. Between her work two kids sports, a test drive takes like 2-3 hours out of a weekend saturday and she doesn't enjoy the process. If there was a clever way to get a demo as a loaner that would have helped a lot, I requested it but it seemed like this just annoying people and that wasn't my goal, I was just trying to get her a new vehicle if there were any holiday specials or in the new year. Worst case we keep the truck for a while longer and I get a new car? I'm just dissappointed, I wish it was better, I had a really hard week without a vehicle, late updates, non-specific updates or ETA.

The Jim Lupient BUICK GMC Staff is firendly and very knowledgeable! Great Service! Thank You!

Great Experience

Brandon was great. I believe the service completed was likely good. I am very disappointed with the lack of warranty coverage by GMC. I have had off road vehicles for 40 years and it appears this one cannot withstand much off roading and it's a HUMMER

Mike Gangstedd was terrific in helping solve the problem with my pickup. It is pleasant to know their is someone available you can trust to help you out when a problem arises. Thanks Mikek

Rusty Lindquist has been great to work with. We are repeat customers of his. We appreciate the service we receive

The oil looks awesome on the dipstick!

Went great.

Ryan Olson provides great customer service.

I Brought my GMC truck in for routine service at the Express service and got it done the same day. I always appreciate their customer service people at this part of the dealership. They are friendly and efficient and it's a great service.

Quick service

Ryan was very helpful as usual. Always a great experience.

Wish the weather was warmer so they could have removed the snow and ice from the truck bed

Jivoni was wonderful to work with. He was polite, professional, and knowledgeable. We will likely be repeat customers

Brandon was the best

oil change

Kept me up to date about my vehicle.

Best ever.

Cory was great

Everything was done to my expectations. The service advisor was very professional and personable.

The wait for my car to get in was longer than expected. I had a 9 o’clock appointment and I really thought that meant they would get to my car at or close to nine and then instead it was closer to 930. However, they were very nice and kept me updated on what was happening BUT I am disgusted and appalled at a 3% service charge for using a credit Yes, I’m aware that there is a fee usually absorbed by the one providing the service and I wouldn’t even object to a smaller fee, but it’s outrageous considering what you charge for your services It’s one thing if a restaurant does it rather than raise their prices but it’s absolutely unacceptable for a dealership that charges how much an hour? It just makes you seem cheap and greedy

No comment

Brandon was great to work with on our service recall. Thank you hiring a trustworthy employee. Jerry Allen

Always great service!

Work was done on time

It was very good. Mike was very friendly and way to get along with. They let me know what was wrong with my vehicle and the steps they were taking to diagnose it. And most importantly is now fixed and good to go!

Told Jefferson that I wanted to feel like I didn’t get worked over during the buying process like I have in the past. I intentionally drove to Lupient to see if they were different, and boy were they. Jefferson did a great job of listening to what I wanted and questioned some of my choices that in the end really didn’t matter

The service work was done in a reasonable time while I waited. The dealership lounge and sales area were neat and clean.

I am completely satisfied with my sales advisor and my service advisor. Both did an excellent job with the purchase of my vehicle and the service department work.

Great experience. Staff did a great job and good communication

Second time my car had to be seen in 10 days. It wasn’t evaluated until 4-5 hours after my scheduled time. It was kept over night I️ inquired about a loaner received a snarky comment. The day I️ picked up my car and they put the keys on the counter I️ asked if they knew where I️ could find my car. ‘In the lot’ such a kind, non directing, non supporting response. No apology for my second hassle in 10 days either.

Great experience thanks

My experience was great. I stopped by to have my new license plates put on. My car decided to go dead upon driving in. They got me a new battery and put in on right then. Lauren and Ryan are always nice to work with.

Mike in the service dept was amazing.

Fast and reliable service!

Upon arrival the first words from an employee were “Do you have an appointment” The service adivisors, LaurenLambert, walked by me twice with I pad in hand with no acknowledgment. Her first words to me were “do you have an appointment” a far stretch from good morning. After having my oil changed I walked into the room to hear Lauren say to her co worker while looking at her computer screen “let me take care of THIS GUY” told me my total handed me card swipe gave me my paperwork and told me your car is outside. Where I wondered. So I asked she wave her hand and said I should be over there. All the while locking her eyes on the computer screen. As I walked out the door I sarcastically said have a good day. This didnt raise an eye.

Excellent in every regard, far superior experience compared to other GMC dealers in the Twin Cities!

They sold the part that they ordered for my recall. Wasted hour and a half. No follow up for their mistake.

Pleasant, quick and friendly..

Lauren's client service was awesome, and the shuttle drivers were great too.

Staff friendly, helpful.

Lauren was very helpful & communicative, suggested I take care of my warranty while there & coordinated a shuttle ride to my work so I didn’t have to wait. My driver, Tim, was great & brought me door to door. Experience was seamless.

Friendly helpful and professional

Good

Lauren at the customer service desk is amazing! Always friendly and helpful.

Michael was very helpful. We came in to test drive a GMC Arcadia and ended up with a Buick.

brandon was the best

Good Service

As usual, my service consultant, Ryan Olson, provided the utmost in professional customer service. My routine service was completed in a timely manner, and he brought to my attention additional services items to keep my Yukon in safe and reliable running condition. My two daughters have switched service of their GMC Yukons (purchased elsewhere) to Lupient GMC because of Ryan Olson's excellent product knowledge and exceptional trustworthy customer service.

Mike was able to get my vehicle in right away to get the problem solved.

Unwilling to provide fair pricing for trade in vehicle and upcharged their vehicle compared to other dealers.

Newer Yukon wouldn’t download software after several attempts using many different options. They finally got it to work.

Ok sevice